Support Engineer

DSR Corporation has been the ideal end-to-end solution provider for hundreds of companies, from startups to the Fortune 500, since 1998. Since then, DSR has blossomed into 11 technical divisions, with highly-skilled, technologically-agnostic engineering resources and services in full-stack web, embedded, mobile, wireless, big data / analytics, scalable databases, system software, digital media, SSI / blockchain, and AI / computer vision. Our fully-managed teams and deep technical expertise enable us to provide world-class custom software solutions of any scale and complexity. This approach has allowed us to serve industry leaders like Netflix, Nordic Semiconductor, Seagate, Legrand, EDF, Amazon, Sysgo, and many others.  The company has offices located around the world including Denver, Porto, Voronezh, Yokohama-city, and Tashkent.

Among our own products are ZBOSS, the Zigbee software protocol stack for IoT devices, zHome framework for smart home solutions (mobile app, back-end, IoT gateway),  ZBOSS Open Initiative to maintain and improve the market-leading Zigbee® PRO software platform together with heavyweight IoT market players. DSR's wholly-owned subsidiary, Noema, focuses on delivering the most up-to-date and reliable AI and Computer Vision solutions for security, manufacturing, retail, healthcare and smart homes/cities businesses.

Join our multinational team of seasoned software engineers! We're passionate about tackling complex tasks and sharing our unique software development expertise, accumulated over 25 years. With well-established workflows and transparent career paths, we're geared to boost your professional growth, regardless of your current experience level.

Let's change our world for the better by doing software right!

 

Job Description

We are currently looking for a Support Engineer to join our team.  You will be part of a development group working on our product for massive media migration from legacy archive storage systems to a NAS or to a cloud.  Companies that use the product are globally known broadcasters and TV-channels, with enormous amounts of media stored in their archives.  The product is designed to run for weeks and month, and even years (because migrations are huge).  Support Engineer will help deploying new migrations, periodically check health status of running migrations, and process support requests from customers (in case they notice issues with migration process or with migrated media assets).

Responsibilities:

• Provide support and assistance. Compose emails, follow-ups. Participate in meetings with customers.

• Document support problems, resolutions, important decisions and updates. Keep documentation and FAQs consistent and up to date.

• Collaborate with development team for issues resolution. Provide detailed description of problems.

• Deploy/launch the product on customers' sites and install needed libraries for maintenance and support.

• Regularly monitor the status of the product on customers' sites.

Required Skills:

• 2+ years of professional, relevant experience.

• Spoken English -- intermediate level or higher.  Able to communicate in voice/chat with customer teams.

• Comfortable with Linux CLI (in particular: less, grep, awk, sed, jq, and console-based text editors like vim).

• Basic SQL knowledge, ability to write queries with joins in PostgreSQL.

• Documentation skills (all the customers-related context should be documented properly and well-structured).

Will be a Plus:

• Bachelor degree or higher in Computer Science, Mathematics, or related field.

• Experience with Docker, Docker Compose.

• User experience with S3 storage (basic understanding).

• Basic programming skills.

What We Offer:

• All bonuses of an accredited IT company.
• Strong engineering team working on cutting-edge solutions.
• Exciting and unique projects in collaboration with industry leaders.
• Annual bonus aligned with the achievement of company goals.
• Health insurance covered by the company to support your well-being.
• A city center office with free parking.
• Free English courses for all proficiency levels.
• Restaurant-quality lunches served daily at our corporate café.
• Daily refreshments including coffee, chocolate, and freshly baked goods prepared by our chef.
• Corporate events and team-building activities to foster a strong professional community.
• Opportunity to be a mentor at our international DSR Training Center.
• Collaboration and knowledge exchange with our global team of engineers.
• Comprehensive training programs focused on hard and soft skills.
• Collaborate with our multinational team of seasoned engineers – a great opportunity to learn and grow.